Payment & Refund Policy

Effective Date: 06 May 2025
Business Name: Suraj Saxena – Freelance Web Developer
Location: Tughlakabad, New Delhi (No Physical Office – Work from Home)

1. Payment Policy

Accepted Payment Methods:

  • UPI (Unified Payments Interface)
  • Bank Transfer (NEFT/IMPS)

Advance Payment Requirement:

  • All projects begin only after receiving an agreed-upon advance payment.
  • The remaining balance (if any) must be cleared before project delivery or as per agreed milestones.

Invoice & Billing:

  • A digital invoice will be provided upon confirmation of project and payment.
  • I am a freelance individual and not registered under GST. Therefore, I do not issue GST invoices.

2. Refund Policy

No Refunds:

  • Once a project has been initiated (after receiving advance payment), no refunds will be issued.
  • Similarly, no refunds are provided for hosting or domain purchases made via Suraj Saxena.

Client Responsibility:

  • It is the client’s responsibility to provide accurate requirements and project details before the development begins.
  • Changes requested after the project starts may incur additional costs.

3. Project Cancellation:

  • If the client chooses to cancel the project after the work has started, no refund will be provided.
  • If Suraj Saxena is unable to complete the project due to unforeseen circumstances from his end, a partial refund may be considered based on the work completed and at the sole discretion of the developer.

4. Hosting & Domain Services:

  • Hosting services provided are non-refundable once activated.
  • Domain names, once purchased, are non-transferable and non-refundable.

5. Disputes & Chargebacks:

  • Clients are encouraged to resolve any concerns directly via email or phone before initiating a chargeback or payment dispute.
  • Unnecessary disputes or chargebacks may result in service suspension or legal action if required.

6. Contact for Payment Issues:

For any queries regarding payments, cancellations, or invoices, contact:

  • Email: [Your Email Address]
  • Phone: [Your Phone Number]